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Summary

Title:
A model of customer satisfaction with service encounters involving failure and recovery
Author:
Smith, Amy K. (Amy Kyper)
Formats:
 
Editions:
5
Total Holdings:
67
OCLC Work Id:
41970398
Record Link:
http://classify.oclc.org/classify2/ClassifyDemo?owi=41970398
DDC: Class Number Holdings Links
Most Frequent 658.83 61 Web Dewey
LCC: Class Number Holdings Links
Most Frequent HF5415.2 61 ClassWeb

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