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Search Criteria: FAST heading = Hotels--Customer services
Displaying 1 to 25 of 70
Title & Author Format Holdings Editions From To
How may we hate you? : notes from the concierge desk by Drezen, Anna
DDC/LCC
  159 5 2016 2016
Delivering quality guest service
DDC/LCC
  54 8 1993 2005
How may we hate you? : notes from the concierge desk by Drezen, Anna
DDC/LCC
  27 5 2016 2016
Improving service quality in small communities : the Bahamas as a model by Carey, Kera Lonise
LCC
  26 2 2003 2003
The Spirit of hospitality, light
DDC/LCC
  25 9 1976 1996
Managing quality guest service
DDC/LCC
  25 7 1993 1997
Front office quality service
DDC/LCC
  14 5 1992 1997
10 minute trainer : guest service
DDC/LCC
  14 4 1992 2008
Cómo gestionar las quejas y reclamaciones : desde el ámbito profesional al legal by Mestres Soler, Juan R.
DDC/LCC
  13 3 2000 2004
Breaking down barriers : achieving great service for guests with disabilities
DDC/LCC
  13 3 2001 2001
The rooms chronicle
DDC/LCC
  11 2 1993 1993
Jiu dian fu wu yu gu ke xing wei : Kua wen hua bi jiao yan jiu = A cross-cultural analysis of customer perception towards hotel service quality and behavioral intention by Li, Zhihui
LCC
  9 3 2010 2010
Organizational characteristics, service encounters and guest satisfaction in hotels by King, Carol A.
LCC
  9 6 1991 1992
Comunicación y atención al cliente en hostelería y turismo by Carrasco Fernández, Soledad
LCC
  9 2 2013 2013
Can yin jiu dian zui jia fu wu mo shi by Yi, Zhong
DDC/LCC
  8 2 2014 2014
Taj : i will prevail : exemplifying customer service in times of crisis by Paul, Rik
DDC/LCC
  7 3 2012 2012
Customer satisfaction in the hotel industry : meaning and measurement by Barsky, Jonathan D.
DDC/LCC
  7 3 1991 1991
3-in-1 guest service
DDC/LCC
  6 1 2008 2008
Jiu dian yuan gong xi jie cao zuo shou ce by Yao, Ruguo
DDC
  6 2 2010 2010
A study of Japanese guests' satisfaction with hotel attributes and performance in Taiwan by Lee, Chih-Lin
LCC
  6 4 1992 1992
The relationship between shared service values and guest satisfaction in luxury hotels by Braunlich, Carl Gordon
DDC/LCC
  5 2 1990 1990
Give your guest a wow! : 21 ways to create impeccable hotel customer service that leaves a lasting impression by Hamadache, Adam
LCC
  5 3 2013 2013
An evaluation of hotel service by employees and guests and its internal marketing implications by Rihn, Beverly
LCC
  5 3 1993 1993
How to offer "5-star" customer service in your club
DDC/LCC
  5 1 2007 2007
Customercraft : keeping the customers satisfied
DDC
  4 3 1988 1994
Displaying 1 to 25 of 70
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