Title & Author | Format | Holdings | Editions | From | To |
---|---|---|---|---|---|
Creating a customer-focused help desk : how to win and keep your customers
by Hiles, Andrew
DDC/LCC |
763 | 8 | 2000 | 2016 | |
Help desk 100 success secrets : need to know insights, tips and tricks on computer help desk and IT support, help desk software, business benefits, jobs and much more
by Blokdijk, Gerard
DDC/LCC |
574 | 1 | 2009 | 2009 | |
Running an effective help desk
by Czegel, Barbara, 1953-
DDC/LCC |
360 | 10 | 1994 | 1998 | |
ITIL service transition
by Axelos, Loukas
DDC/LCC |
342 | 25 | 2007 | 2014 | |
Key element guide : ITIL service operation
by Steinberg, Randy A.
DDC/LCC |
211 | 8 | 2012 | 2012 | |
Key element guide : ITIL service strategy
by Cannon, David (IT service manager)
DDC/LCC |
208 | 7 | 2012 | 2012 | |
Key element guide : ITIL continual service improvement
by Lloyd, Vernon
DDC/LCC |
207 | 7 | 2012 | 2012 | |
Key element guide : ITIL service transition
by Rance, Stuart
DDC/LCC |
202 | 6 | 2012 | 2012 | |
Continual service improvement
by Case, Gary
DDC/LCC |
196 | 20 | 2007 | 2011 | |
Key element guide : ITIL service design
by Hunnebeck, Lou
DDC/LCC |
190 | 5 | 2012 | 2012 | |
Running an effective help desk : planning, implementing, marketing, automating, improving, outsourcing
by Czegel, Barbara, 1953-
DDC/LCC |
186 | 14 | 1994 | 1998 | |
Service design
by Lloyd, Vernon
DDC/LCC |
184 | 16 | 2007 | 2010 | |
ITIL continual service improvement
by Lloyd, Vernon
DDC/LCC |
181 | 24 | 2007 | 2013 | |
Help desk practitioner's handbook
by Czegel, Barbara, 1953-
DDC/LCC |
180 | 7 | 1999 | 2015 | |
Service operation
by Cannon, David
DDC/LCC |
180 | 15 | 2007 | 2011 | |
ITIL service operation
by Steinberg, Randy A.
DDC/LCC |
175 | 18 | 2007 | 2014 | |
ITIL service strategy
by Cannon, David L., 1962-
DDC/LCC |
175 | 23 | 2007 | 2013 | |
Service transition
by Lacy, Shirley
DDC/LCC |
172 | 15 | 2007 | 2011 | |
ITIL service design
by Hunnebeck, Lou
DDC/LCC |
170 | 24 | 2007 | 2014 | |
Service strategy
by Iqbal, Majid
DDC/LCC |
169 | 13 | 2007 | 2010 | |
A guide to help desk concepts
by Knapp, Donna
DDC/LCC |
154 | 13 | 1997 | 2003 | |
Introduction to help desk concepts and skills
by Sanderson, Susan M.
DDC/LCC |
106 | 9 | 2003 | 2004 | |
Foundations of IT service management based on ITIL
by Van Bon, Jan
DDC/LCC |
97 | 18 | 2005 | 2012 | |
The virtual help desk : strategic management center
by Thomas, Andrew H.
DDC/LCC |
82 | 5 | 1995 | 1996 | |
Introduction to the ITIL® service lifecycle
by Orr, Anthony T.
DDC/LCC |
81 | 10 | 2010 | 2012 |