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Search Criteria: FAST heading = Electronic office machine industry--Customer services--Management
Displaying 1 to 25 of 42
Title & Author Format Holdings Editions From To
Creating a customer-focused help desk : how to win and keep your customers by Hiles, Andrew
DDC/LCC
  763 8 2000 2016
Help desk 100 success secrets : need to know insights, tips and tricks on computer help desk and IT support, help desk software, business benefits, jobs and much more by Blokdijk, Gerard
DDC/LCC
  574 1 2009 2009
Running an effective help desk by Czegel, Barbara, 1953-
DDC/LCC
  360 10 1994 1998
ITIL service transition by Axelos, Loukas
DDC/LCC
  342 25 2007 2014
Key element guide : ITIL service operation by Steinberg, Randy A.
DDC/LCC
  211 8 2012 2012
Key element guide : ITIL service strategy by Cannon, David (IT service manager)
DDC/LCC
  208 7 2012 2012
Key element guide : ITIL continual service improvement by Lloyd, Vernon
DDC/LCC
  207 7 2012 2012
Key element guide : ITIL service transition by Rance, Stuart
DDC/LCC
  202 6 2012 2012
Continual service improvement by Case, Gary
DDC/LCC
  196 20 2007 2011
Key element guide : ITIL service design by Hunnebeck, Lou
DDC/LCC
  190 5 2012 2012
Running an effective help desk : planning, implementing, marketing, automating, improving, outsourcing by Czegel, Barbara, 1953-
DDC/LCC
  186 14 1994 1998
Service design by Lloyd, Vernon
DDC/LCC
  184 16 2007 2010
ITIL continual service improvement by Lloyd, Vernon
DDC/LCC
  181 24 2007 2013
Help desk practitioner's handbook by Czegel, Barbara, 1953-
DDC/LCC
  180 7 1999 2015
Service operation by Cannon, David
DDC/LCC
  180 15 2007 2011
ITIL service operation by Steinberg, Randy A.
DDC/LCC
  175 18 2007 2014
ITIL service strategy by Cannon, David L., 1962-
DDC/LCC
  175 23 2007 2013
Service transition by Lacy, Shirley
DDC/LCC
  172 15 2007 2011
ITIL service design by Hunnebeck, Lou
DDC/LCC
  170 24 2007 2014
Service strategy by Iqbal, Majid
DDC/LCC
  169 13 2007 2010
A guide to help desk concepts by Knapp, Donna
DDC/LCC
  154 13 1997 2003
Introduction to help desk concepts and skills by Sanderson, Susan M.
DDC/LCC
  106 9 2003 2004
Foundations of IT service management based on ITIL by Van Bon, Jan
DDC/LCC
  97 18 2005 2012
The virtual help desk : strategic management center by Thomas, Andrew H.
DDC/LCC
  82 5 1995 1996
Introduction to the ITIL® service lifecycle by Orr, Anthony T.
DDC/LCC
  81 10 2010 2012
Displaying 1 to 25 of 42
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