Creating customer connections : how to make customer service a profit center for your company
by Burke, Jack, 1950-
DDC/LCC
|
|
1780 |
8 |
1997 |
2009 |
Measuring customer satisfaction
by Gerson, Richard F.
DDC/LCC
|
|
1329 |
28 |
1993 |
2004 |
Service quality measurement : issues and perspectives
by Rodrigues, Lewlyn L. R
DDC/LCC
|
|
1045 |
9 |
2013 |
2013 |
Mapping experiences : a guide to creating value through journeys, blueprints and diagrams
by Kalbach, James
DDC/LCC
|
|
925 |
42 |
2016 |
2022 |
CallCenter management by the numbers
by Anton, Jon
DDC/LCC
|
|
764 |
7 |
1997 |
1997 |
Service thinking : the seven principles to discover innovative opportunities
by Hastings, Hunter
DDC/LCC
|
|
743 |
9 |
2013 |
2014 |
Airline service improvements : hearing before the Committee on Commerce, Science, and Transportation, United States Senate, One Hundred Tenth Congress, first session, April 11, 2007
by United States. Congress. Senate. Committee on Commerce, Science, and Transportation
LCC
|
|
725 |
4 |
2013 |
2013 |
The Apple experience : the secrets of delivering insanely great customer service
by Gallo, Carmine
DDC/LCC
|
|
707 |
34 |
2012 |
2013 |
The pocket guide to the Baldrige Award criteria
by Brown, Mark Graham
DDC/LCC
|
|
679 |
40 |
1994 |
2014 |
Keeping score : using the right metrics to drive world-class performance
by Brown, Mark Graham
DDC/LCC
|
|
670 |
27 |
1996 |
2020 |
A five star life
by Tognazzi, Maria Sole
DDC/LCC
|
|
668 |
24 |
2013 |
2014 |
1-800-MEDICARE : it's time for a check-up : hearing before the Special Committee on Aging, United States Senate, One Hundred Tenth Congress, second session, Washington, DC, September 11, 2008
by United States. Congress. Senate. Special Committee on Aging
LCC
|
|
657 |
4 |
2009 |
2009 |
Measure what matters : online tools for understanding customers, social media, engagement, and key relationships
by Delahaye Paine, Katie, 1952-
DDC/LCC
|
|
632 |
16 |
2011 |
2013 |
Oversight of customer service at the Office of Workers' Compensation Programs : hearing before the Subcommittee on Government Management, Information, and Technology of the Committee on Government Reform, House of Representatives, One Hundred Sixth Congress, first session, May 18, 1999
by United States. Congress. House. Committee on Government Reform. Subcommittee on Government Management, Information, and Technology
DDC/LCC
|
|
630 |
4 |
2000 |
2000 |
Federal Agency Customer Experience Act of 2018 : report (to accompany H.R. 2846) (including cost estimate of the Congressional Budget Office)
by United States. Congress. House. Committee on Oversight and Government Reform
LCC
|
|
524 |
3 |
2018 |
2018 |
Planning and Designing Effective Metrics
by Klubeck, Martin
DDC/LCC
|
|
521 |
16 |
2014 |
2015 |
Clued in : how to keep customers coming back again and again
by Carbone, Lewis P.
DDC/LCC
|
|
511 |
18 |
2004 |
2010 |
Service standards at the Postal Service : are customers getting what they paid for? : hearing before the Federal Financial Management, Government Information, Federal Services, and International Security Subcommittee of the Committee on Homeland Security and Governmental Affairs, United States Senate, One Hundred Tenth Congress, first session, August 2, 2007
by United States. Congress. Senate. Committee on Homeland Security and Governmental Affairs. Subcommittee on Federal Financial Management, Government Information, Federal Services, and International Security
LCC
|
|
458 |
5 |
2008 |
2008 |
The state of the U.S. Postal Service one year after reform : hearing before the Federal Financial Management, Government Information, Federal Services, and International Security Subcommittee of the Committee on Homeland Security and Governmental Affairs, United States Senate, One Hundred Tenth Congress, second session, March 5, 2008
by United States. Congress. Senate. Committee on Homeland Security and Governmental Affairs. Subcommittee on Federal Financial Management, Government Information, Federal Services, and International Security
LCC
|
|
448 |
4 |
2008 |
2008 |
Oversight of the management of the Office of Workers' Compensation Programs : are the complaints justified? : hearing before the Subcommittee on Government Efficiency, Financial Management and Intergovernmental Relations of the Committee on Government Reform, House of Representatives, One Hundred Seventh Congress, second session, May 9, 2002
by United States. Congress. House. Committee on Government Reform. Subcommittee on Government Efficiency, Financial Management, and Intergovernmental Relations
LCC
|
|
445 |
7 |
2003 |
2003 |
IRS telephone assistance : limited progress and missed opportunities to analyze performance in the 2001 filing season : report to the Chairman, Subcommittee on Oversight, Committee on Ways and Means, House of Representatives
by United States. General Accounting Office
DDC/LCC
|
|
387 |
3 |
2001 |
2001 |
Social Security Administration : additional actions needed in ongoing efforts to improve 800-number service : report to the Committee on Finance, U.S. Senate
by United States. Government Accountability Office
LCC
|
|
312 |
4 |
2005 |
2005 |
Why service stinks-- and exactly what to do about it!
by Gross, T. Scott
DDC/LCC
|
|
312 |
12 |
2003 |
2015 |
Monitoring, measuring, and managing customer service
by Goodman, Gary S.
DDC/LCC
|
|
311 |
9 |
2000 |
2000 |
Canada's Worst Customer Service
DDC/LCC
|
|
303 |
13 |
2012 |
2012 |