Classify

An experimental classification web service

Powered by the Classify Web Service.

Search Results

Search Criteria: FAST heading = Customer services--Evaluation
Displaying 1 to 25 of 391
Title & Author Format Holdings Editions From To
Creating customer connections : how to make customer service a profit center for your company by Burke, Jack, 1950-
DDC/LCC
  1780 8 1997 2009
Measuring customer satisfaction by Gerson, Richard F.
DDC/LCC
  1329 28 1993 2004
Service quality measurement : issues and perspectives by Rodrigues, Lewlyn L. R
DDC/LCC
  1045 9 2013 2013
Mapping experiences : a guide to creating value through journeys, blueprints and diagrams by Kalbach, James
DDC/LCC
  925 42 2016 2022
CallCenter management by the numbers by Anton, Jon
DDC/LCC
  764 7 1997 1997
Service thinking : the seven principles to discover innovative opportunities by Hastings, Hunter
DDC/LCC
  743 9 2013 2014
Airline service improvements : hearing before the Committee on Commerce, Science, and Transportation, United States Senate, One Hundred Tenth Congress, first session, April 11, 2007 by United States. Congress. Senate. Committee on Commerce, Science, and Transportation
LCC
  725 4 2013 2013
The Apple experience : the secrets of delivering insanely great customer service by Gallo, Carmine
DDC/LCC
  707 34 2012 2013
The pocket guide to the Baldrige Award criteria by Brown, Mark Graham
DDC/LCC
  679 40 1994 2014
Keeping score : using the right metrics to drive world-class performance by Brown, Mark Graham
DDC/LCC
  670 27 1996 2020
A five star life by Tognazzi, Maria Sole
DDC/LCC
  668 24 2013 2014
1-800-MEDICARE : it's time for a check-up : hearing before the Special Committee on Aging, United States Senate, One Hundred Tenth Congress, second session, Washington, DC, September 11, 2008 by United States. Congress. Senate. Special Committee on Aging
LCC
  657 4 2009 2009
Measure what matters : online tools for understanding customers, social media, engagement, and key relationships by Delahaye Paine, Katie, 1952-
DDC/LCC
  632 16 2011 2013
Oversight of customer service at the Office of Workers' Compensation Programs : hearing before the Subcommittee on Government Management, Information, and Technology of the Committee on Government Reform, House of Representatives, One Hundred Sixth Congress, first session, May 18, 1999 by United States. Congress. House. Committee on Government Reform. Subcommittee on Government Management, Information, and Technology
DDC/LCC
  630 4 2000 2000
Federal Agency Customer Experience Act of 2018 : report (to accompany H.R. 2846) (including cost estimate of the Congressional Budget Office) by United States. Congress. House. Committee on Oversight and Government Reform
LCC
  524 3 2018 2018
Planning and Designing Effective Metrics by Klubeck, Martin
DDC/LCC
  521 16 2014 2015
Clued in : how to keep customers coming back again and again by Carbone, Lewis P.
DDC/LCC
  511 18 2004 2010
Service standards at the Postal Service : are customers getting what they paid for? : hearing before the Federal Financial Management, Government Information, Federal Services, and International Security Subcommittee of the Committee on Homeland Security and Governmental Affairs, United States Senate, One Hundred Tenth Congress, first session, August 2, 2007 by United States. Congress. Senate. Committee on Homeland Security and Governmental Affairs. Subcommittee on Federal Financial Management, Government Information, Federal Services, and International Security
LCC
  458 5 2008 2008
The state of the U.S. Postal Service one year after reform : hearing before the Federal Financial Management, Government Information, Federal Services, and International Security Subcommittee of the Committee on Homeland Security and Governmental Affairs, United States Senate, One Hundred Tenth Congress, second session, March 5, 2008 by United States. Congress. Senate. Committee on Homeland Security and Governmental Affairs. Subcommittee on Federal Financial Management, Government Information, Federal Services, and International Security
LCC
  448 4 2008 2008
Oversight of the management of the Office of Workers' Compensation Programs : are the complaints justified? : hearing before the Subcommittee on Government Efficiency, Financial Management and Intergovernmental Relations of the Committee on Government Reform, House of Representatives, One Hundred Seventh Congress, second session, May 9, 2002 by United States. Congress. House. Committee on Government Reform. Subcommittee on Government Efficiency, Financial Management, and Intergovernmental Relations
LCC
  445 7 2003 2003
IRS telephone assistance : limited progress and missed opportunities to analyze performance in the 2001 filing season : report to the Chairman, Subcommittee on Oversight, Committee on Ways and Means, House of Representatives by United States. General Accounting Office
DDC/LCC
  387 3 2001 2001
Social Security Administration : additional actions needed in ongoing efforts to improve 800-number service : report to the Committee on Finance, U.S. Senate by United States. Government Accountability Office
LCC
  312 4 2005 2005
Why service stinks-- and exactly what to do about it! by Gross, T. Scott
DDC/LCC
  312 12 2003 2015
Monitoring, measuring, and managing customer service by Goodman, Gary S.
DDC/LCC
  311 9 2000 2000
Canada's Worst Customer Service
DDC/LCC
  303 13 2012 2012
Displaying 1 to 25 of 391
.