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Search Criteria: FAST heading = Consumer satisfaction--Statistical methods
Displaying 1 to 25 of 29
Title & Author Format Holdings Editions From To
Six Sigma in HR transformation : achieving excellence in service delivery by Albeanu, Mircea
DDC/LCC
  1810 20 2009 2017
Measuring customer satisfaction and loyalty : survey design, use, and statistical analysis methods by Hayes, Bob E., 1963-
DDC/LCC
  932 12 2008 2010
Measuring customer satisfaction : survey design, use, and statistical analysis methods by Hayes, Bob E., 1963-
DDC/LCC
  546 25 1988 2007
Customer satisfaction measurement for ISO 9000:2000 by Hill, Nigel, 1952-
DDC/LCC
  304 16 2001 2017
1997 customer satisfaction survey report : how do we measure up? by Thurgood, Lori
DDC/LCC
  262 5 1999 1999
Analysis of customer satisfaction data : a comprehensive guide to multivariate statistical analysis in customer satisfaction, loyalty, and service quality research by Allen, Danica R., 1959-
DDC/LCC
  159 8 2000 2000
Measuring customer satisfaction : exploring customer satisfaction's relationship with purchase behavior by Glowa, Tim
DDC/LCC
  132 1 2014 2014
Customer satisfaction measurement simplified : a step-by-step guide for ISO 9001:2000 certification by Vavra, Terry G.
DDC/LCC
  115 8 2001 2002
Developing new services : incorporating the voice of the customer into strategic service development by Fisher, Caroline M., 1947-
DDC/LCC
  78 4 2003 2003
Cómo medir la satisfacción del cliente : desarrollo y utilización de cuestionarios by Hayes, Bob E., 1963-
DDC/LCC
  70 11 1995 2002
Design for six sigma for service by Yang, Kai
DDC/LCC
  30 13 2005 2005
Customer satisfaction toolkit for ISO 9001:2000 by Kessler, Sheila
DDC/LCC
  24 2 2003 2003
Dui shou wu fa fu zhi de fu wu : yi gu ke xin sheng ding ding ce lue xing fu wu de fa zhan by Fei, Xue
DDC/LCC
  17 1 2006 2006
Xin fu wu kai fa by Fisher, Caroline M., 1947-
DDC/LCC
  8 2 2005 2005
Criteria and Measures of Customer satisfactions : SERVPREF, SERVQUAL, Customer Satisfaction, Service Quality, Total Quality Management, Kano's Model by Behzion, Hadi
DDC/LCC
  7 3 2014 2014
Customer satisfaction in the hotel industry : meaning and measurement by Barsky, Jonathan D.
DDC/LCC
  7 3 1991 1991
Ke hu man yi du : shu ju fen xi by Allen, Danica R., 1959-
DDC/LCC
  6 2 2005 2005
Jian hua de gu ke man yi ce liang : ISO 9001 : 2000 ren zheng zhi nan by Vavra, Terry G.
DDC
  5 2 2003 2003
Customer satisfaction measurement for IOS 9000:2000 by Hill, Nigel, 1952-
DDC
  2 1 2002 2002
Valutazione della qualità e customer satisfaction : il ruolo della statistica : aspetti oggettivi e soggettivi della qualità
DDC/LCC
  2 1 2000 2000
Quantifying the quality of non-functional attributes using software metrics by Sugumaran, Vanitha
LCC
  1 1 2005 2005
The impact of data collection method on service quality and satisfaction scores by Vogelpoel, Michael
DDC
  1 1 2010 2010
A statistical approach to service quality measurement of payment counter at Klang municipal council by Nur Juliana Abdul Shukor
LCC
  1 1 2014 2014
Guía para diseñar y procesar encuestas en organismos públicos by Font Guido, Esteban
LCC
  1 1 2007 2007
Six Sigma : Achieving Excellence in Service Delivery by Albeanu, Mircea
DDC/LCC
  1 1 2010 2010
Displaying 1 to 25 of 29
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