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Search Criteria: FAST heading = Consumer satisfaction--Measurement
Displaying 1 to 24 of 24
Title & Author Format Holdings Editions From To
How the private sector monitors customer satisfaction by United States. Department of Health and Human Services. Office of Inspector General
DDC
  281 2 1994 1994
Concevoir et réaliser une enquête de satisfaction des clients by Faivre, Jean-Philippe
DDC/LCC
  119 9 2000 2008
Mesurer et développer la satisfaction clients by Ray, Daniel
DDC/LCC
  58 4 2001 2002
Mesurer la satisfaction clients by Hermel, Laurent
DDC/LCC
  41 2 2001 2001
Measuring service quality of the better business bureau using the Servqual model by Wolde-Rufael, Girma Haile
LCC
  26 1 2001 2001
Tools and methods to effectively measure customer perceptions
DDC/LCC
  18 2 2001 2001
Including emotions in customer satisfaction measurement : a new perspective on loyalty by Yu, Yi-Ting
DDC/LCC
  14 1 2000 2000
Evaluating service encounters from the customers' perspectives : the effect of service quality on overall relationship quality by Wong, Amy C. Y.
DDC/LCC
  12 1 2001 2001
Quality and customer satisfaction : tools for measuring the customer's total experience by Conca, Maria Gisella
LCC
  12 2 2004 2004
Quality services : guide II - measuring client satisfaction by Canada. Treasury Board
DDC
  11 3 1995 1995
A mixed-methods approach to the identification and measurement of academic library service quality constructs : LibQUAL+ by Cook, Colleen, 1952-
LCC
  11 5 2001 2001
Customer satisfaction in the hotel industry : meaning and measurement by Barsky, Jonathan D.
DDC/LCC
  7 3 1991 1991
Measuring and valuing customer relationships : how to develop the measures that drive profitable CRM strategies by Shaw, Robert
DDC/LCC
  6 4 1999 1999
Community analysis of household water pressure satisfaction
DDC
  5 1 1992 1992
Conceptualizing and measuring the novelty construct in tourism by Lee, Tae-hee, 1960-
DDC/LCC
  3 3 1991 1991
Guide II : measuring client satisfaction
DDC
  2 1 1995 1995
Measure customer satisfaction
LCC
  1 1 1992 1992
Designing and implementing customer satisfaction surveys : proven methods for boosting profits, reducing costs, and increasing customer satisfaction
LCC
  1 1 1995 1995
Modelling consumer satisfaction in the public sector by Alexander, Kerryn Petrea
DDC
  1 1 1991 1991
Measuring service quality, customer satisfaction and brand equity at a selected fitness club in Pietermaritzburg by Mtshali, Mxolisi Malcom Zwelibanzi
DDC
  1 1 2019 2019
A conceptual framework for understanding and measuring B2B online service quality by Burgess, Lois Ann
DDC
  1 1 2006 2006
Measure to improve service
LCC
  1 1 1992 1992
Management's perception of customers' service feedback in an ICT company : an explorative study by Faasen, Zanné
DDC
  1 1 2015 2015
An approach to consumer satisfaction measurement as it relates to trends and issues in home health services in Wisconsin by Allord, Jack C
LCC
  1 1 1998 1998
Displaying 1 to 24 of 24
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