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Search Criteria: FAST heading = Consumer satisfaction--Evaluation
Displaying 1 to 25 of 299
Title & Author Format Holdings Editions From To
Service quality measurement : issues and perspectives by Rodrigues, Lewlyn L. R
DDC/LCC
  1045 9 2013 2013
Modern analysis of customer surveys : with applications using R by Kenett, Ron
DDC/LCC
  1021 25 2011 2013
Mapping experiences : a guide to creating value through journeys, blueprints and diagrams by Kalbach, James
DDC/LCC
  925 42 2016 2022
The service state : rhetoric, reality and promise by Dutil, Patrice A., 1960-
DDC/LCC
  887 8 2010 2011
Managing customer value : creating quality and service that customers can see by Gale, Bradley T.
DDC/LCC
  883 20 1994 2014
Memorable customer experiences : a research anthology by Vanhamme, Joëlle
DDC/LCC
  809 18 2009 2016
User Satisfaction with Personalised Internet Applications by Bauernfeind, Ulrike
DDC/LCC
  688 15 2008 2018
Satisfaction : a behavioral perspective on the consumer by Oliver, Richard L., 1945-2016
DDC/LCC
  677 32 1996 2015
International survey of business & economics university faculty : evaluation of the business library by Primary Research Group [Issuing body]
DDC/LCC
  676 4 2017 2017
Simply better : winning and keeping customers by delivering what matters most by Barwise, Patrick
DDC/LCC
  649 12 2004 2004
The dollarization discipline : how smart companies create customer value-- and profit from it by Fox, Jeffrey J., 1945-
DDC/LCC
  580 13 2004 2005
Zero stars : how gagging honest reviews harms consumers and the economy : hearing before the Committee on Commerce, Science, and Transportation, United States Senate, One Hundred Fourteenth Congress, first session, November 4, 2015 by United States. Congress. Senate. Committee on Commerce, Science, and Transportation
LCC
  501 3 2016 2016
Handbook of customer satisfaction and loyalty measurement by Hill, Nigel, 1952-
DDC/LCC
  465 31 2000 2017
Service standards at the Postal Service : are customers getting what they paid for? : hearing before the Federal Financial Management, Government Information, Federal Services, and International Security Subcommittee of the Committee on Homeland Security and Governmental Affairs, United States Senate, One Hundred Tenth Congress, first session, August 2, 2007 by United States. Congress. Senate. Committee on Homeland Security and Governmental Affairs. Subcommittee on Federal Financial Management, Government Information, Federal Services, and International Security
LCC
  458 5 2008 2008
Measuring and managing customer satisfaction : going for the gold by Kessler, Sheila
DDC/LCC
  455 8 1996 1996
How to measure customer satisfaction by Hill, Nigel, 1952-
DDC/LCC
  420 30 1999 2017
Improving your measurement of customer satisfaction : a guide to creating, conducting, analyzing, and reporting customer satisfaction measurement programs by Vavra, Terry G.
DDC/LCC
  405 11 1997 1997
Good services : how to design services that work by Downe, Lou
DDC/LCC
  357 11 2019 2020
Measuring customer satisfaction : hot buttons and other measurement issues by Myers, James H.
DDC/LCC
  324 10 1999 1999
Social Security Administration : additional actions needed in ongoing efforts to improve 800-number service : report to the Committee on Finance, U.S. Senate by United States. Government Accountability Office
LCC
  312 4 2005 2005
Customer satisfaction measurement for ISO 9000:2000 by Hill, Nigel, 1952-
DDC/LCC
  304 16 2001 2017
Customer satisfaction measurement and management : using the voice of the customer by Naumann, Earl, 1946-
DDC/LCC
  280 18 1995 1995
Measuring customer experience : how to develop and execute the most profitable customer experience strategies by Klaus, Philipp
DDC/LCC
  258 20 2013 2015
Listening to the customer by Hernon, Peter
DDC/LCC
  244 7 2011 2011
Guide to customer surveys : sample questionnaires and detailed guidelines for creating effective surveys by Spunt, Trevor M.
DDC/LCC
  212 4 1999 2003
Displaying 1 to 25 of 299
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