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Search Criteria: FAST heading = Consumer satisfaction
Displaying 1 to 25 of 4768
Title & Author Format Holdings Editions From To
The loyalty effect : the hidden force behind growth, profits, and lasting value by Reichheld, Frederick F.
DDC/LCC
  2477 49 1996 2008
Consumer boycotts : effecting change through the marketplace and the media by Friedman, Monroe
DDC/LCC
  2424 21 1999 1999
Secret service : hidden systems that deliver unforgettable customer service by DiJulius, John R., 1964-
DDC/LCC
  2315 16 2002 2003
Knock your socks off selling by Gitomer, Jeffrey, 1946-
DDC/LCC
  2175 7 1999 1999
Customer-centered telecommunications services marketing by Strouse, Karen G.
DDC/LCC
  2087 12 2004 2004
What's the secret? : to providing a world-class customer experience by DiJulius, John R., 1964-
DDC/LCC
  2046 24 1994 2013
User unfriendly : consumer struggles with personal technologies, from clocks and sewing machines to cars and computers by Corn, Joseph J.
DDC/LCC
  2040 12 2011 2011
Exceptional service, exceptional profit : the secrets of building a five-star customer service organization by Inghilleri, Leonardo
DDC/LCC
  1923 25 2010 2022
The second century : reconnecting customer and value chain through build-to-order : moving beyond mass and lean production in the auto industry by Holweg, Matthias
DDC/LCC
  1921 16 2004 2005
Looking beyond the runway : airlines innovating with best practices while facing realities by Taneja, Nawal K.
DDC/LCC
  1906 26 2009 2016
Turning lost customers into gold : --and the art of achieving zero defections by Cannie, Joan Koob
DDC/LCC
  1880 9 1994 1997
50 powerful ideas you can use to keep your customers by Timm, Paul R.
DDC/LCC
  1833 24 1992 2012
Creating customer connections : how to make customer service a profit center for your company by Burke, Jack, 1950-
DDC/LCC
  1780 8 1997 2009
The joyless economy : the psychology of human satisfaction by Scitovsky, Tibor
DDC/LCC
  1559 54 1976 1996
Handbook of CRM : achieving excellence in customer management by Payne, Adrian
DDC/LCC
  1535 31 2005 2009
Raving fans : a revolutionary approach to customer service by Blanchard, Kenneth H.
DDC/LCC
  1513 18 1993 2011
Total access : giving customers what they want in an anytime, anywhere world by McKenna, Regis
DDC/LCC
  1500 22 2002 2003
The power of moments : why certain experiences have extraordinary impact by Heath, Chip
DDC/LCC
  1486 30 2017 2019
Excellence every day : make the daily choice-- inspire your employees and amaze your customers by Arussy, Lior
DDC/LCC
  1474 7 2008 2008
From voices to results : voice of customer questions, tools and analysis : proven techniques for understanding and engaging with your customers by Coppenhaver, Robert
DDC/LCC
  1364 9 2018 2018
The service pro : creating better, faster, and different customer experiences by Tate, Rick
DDC/LCC
  1355 7 2003 2003
The agile manager's guide to customer-focused selling by D'Innocenzo, Len
DDC/LCC
  1341 12 1998 2003
Researching customer satisfaction & loyalty : how to find out what people really think by Szwarc, Paul
DDC/LCC
  1337 18 2005 2005
Measuring customer satisfaction by Gerson, Richard F.
DDC/LCC
  1329 28 1993 2004
Fundamentals of customer-focused management : competing through service by John, Joby, 1957-
DDC/LCC
  1308 19 2003 2004
Displaying 1 to 25 of 4768
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